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Customer Surveys
Customer Satisfaction is probably the No 1 determiner of business success.
It costs seven times as much to win a new customer as it takes to keep an existing one. Don’t fall into the trap of spending the big bucks to win new customers whilst failing to spend the little bucks to keep your old ones. Customer surveys from DSL is the easy way to do it. Our associated business PHCT, has been providing specialist customer retention consultancy for many years and we can give you the benefit of that experience through free membership of PHCT Gold when you use our customer surveys.
You need to find out what your customers like about what you are doing and make sure you keep doing it. You need to find out what your customers don’t like and make strategic changes so that your customer satisfaction index increases.
Increasing your customer satisfaction reduces your marketing costs and gives you the opportunity to grow faster. It also reduces your risk because loyal customers will continue to support you in a downturn and be much less likely to go hinting for lower custom suppliers.
Businesses with high customer satisfaction perform much better than businesses with low customer satisfaction .
- They grow faster
- They have happier and better motivated staff
- They make more money
- They have a better reputation
- They are less risky to invest in
The use of Customer surveys with the dsl Constant Contact survey system is the key tool for increasing customer satisfaction. It’s easy for you and easy for your customers. You e-mail your customers with an invitation to take the survey. They click the link and move to the survey page when they simply score your service and click submit. You then get a report of the survey, can contact individual customers to solve specific problems and make changes to the way you operate as a result of the feedback you’ve received. Put right what your customers don’t like and they’ll love you for it. This could be one of the best investments you’ve ever made.
If you’d rather have it all done for you, we can manage the customer surveys for you or even support you with full specialist customer retention consultancy through our associated business PHCT.
| To qualify for the PHCT Gold offer you must order through the links on this page. If you are not ready to buy yet please bookmark this page for when you are |
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